Sky Broadband is a key priority for Sky and a major focus for us in Sky Retail this year. This session is all about refreshing your broadband knowledge and sharing best practices to help you confidently talk about Sky Broadband with customers.
Let’s dive in and see how we can continue to drive engagement, confidence, and success in our customer conversations.
Let’s put your broadband knowledge to the test!
Quiz answers
In February, we set you a challenge to make Sky Broadband a key part of your customer conversations. Here’s what we asked you to do:
Use Sky Broadband as a conversation starter
Engage passersby and spark interest in our connected home solutions.
Always have connected home conversations
Link Sky Broadband, Sky TV, and Sky Mobile together to show customers the benefits of a full Sky experience.
Use your chalkboard to attract and distract
Capture attention with key offers, questions, or fun facts to bring customers into the conversation.
Use Qudini to book appointments
If you can’t close a sale on the day, book a follow-up appointment to keep the conversation going.
Let’s take a moment to reflect on what we’ve covered today and how you can apply it moving forward.
Broadband recap quiz: We revisited Sky Broadband facts, including upgrades, crossgrades, and how Sky Broadband fits into the UK market.
The Sky Broadband challenge You shared your successes and learned from each other on how to:
Use broadband as a conversation starter to engage passersby
Have connected home conversations, linking broadband, TV and mobile
Attract and distract using your chalkboard to capture attention
Use Qudini to book follow-ups for customers who aren't ready to buy on the spot
Next steps
Use what you've learned
Bring today's insights into your customer conversations.
Keep sharing
Continue supporting your teammates with ideas and success stories.
Track your progress
Discuss your learnings in your next 1-2-1 to keep improving.