Key Points to Remember

Every customer's financial situation is unique. Avoid making assumptions about their priorities or ability to pay. For example, some customers might prioritise a gym membership or a more expensive car over their TV package with us.

By understanding and respecting each customer's unique circumstances, we can build trust and provide solutions that meet their needs.

Your role:

• Focus on understanding what matters most to the customer
• Use the facts and figures we’ve discussed to tailor your conversations to their unique financial situations
• Help customers choose the right Sky package that fits their needs and budget while respecting their other priorities
• Empathise with their challenges and offer solutions that align with what matters to them