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Sky Streaming TV

ACTIVITY

How customers watch TV

Guess the missing number


Step 1:
Read the statement
Step 2: Discuss what you think the missing
number might be
Step 3: Agree on your final answer
Step 4: Click to reveal the correct answer

Ready to play? Let’s get started!

ACTIVITY

Question 1

The average UK household has smart devices

Reveal answer

ACTIVITY

Question 2

% of adults in the UK have a smart TV

Reveal answer

ACTIVITY

Question 3

% of total viewing for Day of the Jackal was Video on Demand

Reveal answer

ACTIVITY

Question 4

% of new Sky customers are choosing either Sky Glass or Sky Stream

Reveal answer

ACTIVITY

Question 5

Customers get % more sport this year
with Sky Sports+

Reveal answer

ACTIVITY

Question 6

to __ year-olds make up __ % of total UK streamers —
the largest group who stream online

Reveal answer

ACTIVITY

Question 7

Sky customers watch on average over hours
of TV per day

Reveal answer

Sky Streaming TV products demo

Talking about our
Streaming TV products

Scenario one

Your customer has just bought a 55” Smart TV with a separate soundbar for their living room

Scenario two

Your customer has Sky Q with Multiscreen in two other rooms. They want to add a third Sky Q Mini box in another room

Scenario three

Your customer already has Sky Glass and one Sky Stream puck. They’re interested in Sky Glass Gen 2

Wrap up

In today’s session, we explored key aspects of Sky Streaming TV products to help build confidence in your customer conversations.

Here's a quick recap of what we covered:

  • How our customers watch TV: Identifying key behaviours and spotting opportunities to talk about our products
  • Features and benefits: Refreshing our knowledge to highlight what makes each product great
  • Customer conversations: Thinking about the right questions to ask and how to recommend the best-fit product

Next steps

  • Take a moment to reflect on what you’ve learned and how you’ll apply it in your customer conversations
  • Keep building your knowledge and confidence, supporting your team to deliver great customer experiences


Remember, this is just the beginning. Keep building on these insights and bring them into to your 1-2-1s for further discussion